• Be transported, provided that you have a valid ticket or document. In the event of a breakdown or stoppage, for whatever reason, you have the right to continue your journey using the same service or another similar itinerary, without having to pay for this new journey; or receive a ticket exchange.
  • Receive information on the characteristics of the service provided and on any anticipated alteration to the service, in addition to information on ticket and price offers.
  • Receive correct treatment from employees of operator companies and be attended in requests made to them for help and information.
  • The provision of preferential use seats for disabled passengers, pregnant women, the elderly or passengers with special needs. Wheelchair access and the use of a reserved seat with respect to adapted buses.
  • The passenger is entitled to carry luggage without charge, provided that as a whole this does not exceed the maximum measures allowed (100x60x25 cm). If the total baggage exceeds these maximum measures allowed, an amount equivalent to the price of a standard ticket must be paid for each additional item. The number of items shall be subject to the availability of space in the luggage compartment.
    Children under 4 years old who do not have a ticket, may only carry hand luggage without charge. If they have other luggage, a charge will be made at an amount equivalent to the price of a standard ticket for each item.
    Hand luggage is understood as being all kinds of warm clothing, accessories or items for personal use that a passenger carries with them while travelling on board the vehicle.
    In no event can objects or materials that are dangerous, unhealthy or which may cause inconvenience to other users or damage other luggage be permitted.
  • It is possible to travel with guide dogs or assistance dogs (for the blind and other persons with functional diversity).
  • Pets (dogs, cats and ferrets) with a maximum weight of up to 10 kg will be allowed to travel in an approved pet carrier with a maximum size of 60 x 35 x 35 cm. People in charge of pets who have access to the vehicle must carry the animal in accordance with the health and hygiene conditions. The driver may refuse the passenger the use of the service if the minimum conditions of health, hygiene and sanitation necessary to avoid any risk or discomfort for the rest of the passengers, to alter elementary rules of education and social co-existence or that entails a hazard or discomfort for the other passengers with respect to what the passenger is carrying are not met.
  • Formulate the complaint you deem appropriate with respect to the provision of services and to receive a timely response.
  • Children under the age of four travel for free as long as they don’t use a seat. Other passengers must have a valid, adequate and validated travel ticket.
  • Receive obligatory passenger insurance; included in the ticket price.
  • Enter with a baby stroller and place it in the area provided.
  • Receive change for a 20 euro note if purchasing a ticket on board the bus.
  • Passengers may take one bicycle or electric scooter per person, free of charge. Non-folding scooters or bikes must be stowed in the hold of the bus. Foldable scooters or bikes may be taken onto the bus, provided that it admits standing passengers and that the dimensions of the scooter or bicycle once folded do not exceed 100 x 60 x 25 cm. Bus drivers may restrict access of bicycles or scooters, if, due to their cleanliness or condition, they may cause damage to other belongings and luggage or the vehicle itself. 


  • Possess the validated ticket or transport document for the journey being undertaken, keep it for the entire journey and show it to those company staff who request it.
  • Enter the bus only at the indicated stops and request that the bus stops with sufficient notification. Enter and leave the bus using the doors indicated.
  • Abstain from smoking aboard the vehicles and in the station facilities.
  • Maintain civic, correct and respectful behaviour with other passengers and with company staff.
  • Not damage the vehicle or facilities of the company or affect cleanliness.
  • Follow the instructions of the company staff and not distract the driver.
  • Let disabled people or other passengers, as specified on the signs, occupy the reserved seats.
  • Sit in such a way that does not obstruct or hinder the entry and exit of other passengers.

Passengers will be solely responsible for the hand luggage they carry on board and, consequently, liable for any damage that may be caused while they are aboard the vehicle. For these purposes, belongings will be understood as: hand luggage, rucksacks, bags, mobile phones, tablets, laptops, MP3 players, and other objects that passengers may carry on the bus. The transport company is not liable for damage to objects on board nor other objects not entrusted to its care. 

The ramp fitted to vehicles adapted for persons with reduced mobility is not intended for use by people with buggies. Therefore, if you cannot get on the vehicle with the buggy open, you will need to fold it away and carry the child in your arms. If the buggy cannot be folded away, you will need to put it in the space intended for wheelchairs –provided that this space is available– and activate the brakes.  If the bus does not have a specific space for wheelchairs or that space is already occupied, the buggy must be folded away (please remember that, for safety reasons, the aisles of the bus cannot be obstructed). The best place for storing buggies is in the luggage compartment, if available. Nonetheless, folded buggies will be allowed on board provided that they do not represent a hazard for other users; i.e. the buggies have no sharp, piercing or dangerous elements.  

If you need to know whether or not a specific bus or line is adapted for persons with reduced mobility, please call the customer service department (902 130 014) or the telephone number displayed on the timetable.