To request information about Sagalés services, such as timetables, routes or fares, or to make any other general enquiry, you can fill in the following form.

To submit a complaint or make a suggestion, use the following form. Once you submit your request, you will receive a confirmation email with tracking details. Through this access, you can check the status of your case and provide additional information if needed.

If you have lost or found an item on one of our buses or coaches, please contact us by completing the following form. We will review your request and, if we locate the item, we will get in touch with you to arrange its return.

You can complete the contact form on our website, indicating which department your request is addressed to. Once received, we will forward it to the relevant department, and they will contact you using the details you have provided.

Wearing a mask is not mandatory on public transport. However, it is recommended if you have symptoms compatible with COVID‑19 or other respiratory infections, as it helps protect other passengers and reduces the risk of transmission.

Yes. Passengers may travel with walkers or other mobility aids, provided that their use is compatible with safe travel and does not hinder movement within the vehicle. These devices must not block aisles, doors, emergency exits or spaces reserved for passengers with reduced mobility.

For safety and well-being reasons, children under 11 should not travel alone on non-school bus services or regular bus lines. It is recommended that they are always accompanied by a responsible adult.

If the child is travelling with an adult who is not their legal guardian, it is advisable to have written authorisation.

Yes, most of our buses are adapted for wheelchair users and are equipped with an access ramp and a designated space. To ensure the availability of an adapted vehicle on your preferred route and schedule, we recommend sending an email in advance to mk@sagales.com.

Yes, baby strollers are allowed on the buses. If it is not possible to board with the stroller open, it must be folded, and the baby should be carried in your arms.

If the stroller cannot be folded, it must be placed in the area designated for wheelchairs, provided that this space is available, and the brake must be applied to ensure safety during the journey.

If the bus does not have a specific wheelchair space, or if that space is already occupied, the stroller must be folded. Please remember that, for safety reasons, it cannot block the aisles of the bus.

When the vehicle has a luggage compartment, this is the most suitable place to store strollers, as it allows them to be transported safely and without obstructing the passenger area. Nevertheless, folded strollers are permitted on board, as long as they do not pose a risk to other passengers. They must not have sharp, pointed or dangerous components

Passengers are entitled to carry luggage free of charge, provided that the total does not exceed the maximum permitted dimensions (100 × 60 × 25 cm). If the luggage exceeds these measurements, a fare equivalent to a standard ticket must be paid for each additional item. The number of items allowed will depend on the available space in the luggage compartment.

Children under 4 years old without a ticket may only carry hand luggage free of charge. If they carry additional luggage, a fare equivalent to a standard ticket will be required for each item.

Hand luggage refers to any small object intended for personal use, clothing or accessories that can be carried by the passenger inside the vehicle during the journey.

Hazardous, unhygienic or disturbing items, or those that could damage other luggage, are not permitted under any circumstances.

Yes, electric and non-electric bicycles can be transported free of charge on regular public services. Only one bicycle per passenger is allowed, and it must be clean and in good condition. For this reason, it is recommended that bicycles be properly packaged and placed in the bus’s luggage compartment, except for folding bicycles.

Folding bicycles may be carried outside the luggage compartment, provided the vehicle allows standing passengers and the folded bicycle does not exceed the hand luggage dimensions (100 × 60 × 25 cm).

The bus may carry up to 5 bicycles in the luggage compartment and 2 in the standing passenger area, as long as these do not occupy spaces reserved for passengers with reduced mobility. In any case, acceptance depends on available space, and the company may restrict access for safety or vehicle preservation reasons.

Passengers carrying a bicycle are responsible for any damage it may cause to other users, luggage or the vehicle.

Passengers are solely responsible for any personal belongings they carry on board the bus. This means they are responsible for any damage or deterioration these items may suffer during the journey.

Personal belongings or hand items include anything the passenger keeps inside the vehicle, such as hand luggage, backpacks, bags, mobile phones, tablets, laptops, music players, and any other personal items.

The transport company is not responsible for any damage to these belongings or to any other item under the passenger’s custody.

Guide dogs, service dogs, hearing assistance dogs, alert dogs, and assistance dogs for people with autism spectrum disorders are allowed on board, provided they meet all accreditation and identification requirements and comply with the appropriate hygienic and sanitary conditions.

Domestic pets weighing up to 10 kg (dogs, cats and ferrets) are also allowed, as long as they travel inside an approved carrier specifically designed for this purpose, with maximum dimensions of 60 × 35 × 35 cm.

The person responsible for the animal must ensure its proper supervision throughout the journey, as well as that it travels in appropriate hygienic and sanitary conditions and does not cause inconvenience or pose any risk to other passengers. They will also be liable for any damage or harm the animal may cause to other passengers, their belongings or the vehicle itself.

For reasons of safety, health, accessibility or the proper operation of the service, Sagalés may restrict or refuse access when the transport conditions of the animal or the carrier are not considered suitable.

Non‑electric scooters may be transported free of charge on regular public bus services. Only one scooter per passenger is allowed, and it must be clean and in good condition.

Scooters must be placed in the bus luggage compartment. They may also be transported outside the luggage compartment if the vehicle allows standing passengers and the folded scooter does not exceed the permitted hand‑luggage dimensions (100 × 60 × 25 cm). The company may restrict access based on safety considerations or vehicle preservation.

Passengers carrying a scooter are responsible for any damage it may cause to other users, luggage or the vehicle.

Electric scooters and electric unicycles are not permitted on buses, even if folded. Failure to comply with this rule may result in a 200 € fine.

If you use the app, you can receive notifications about disruptions, service changes and other updates affecting the routes you are interested in.

To do so, simply save a route as a favourite in the app. Once it has been added to your favourites and notifications are enabled on your device, you will receive alerts whenever there are disruptions or changes affecting that route.

You can also check the latest information through the official communication channels: the website, the app and the official X profile.

Public transport timetables may be affected by external factors that disrupt the normal operation of the service, such as traffic congestion, accidents, roadworks or other incidents on the route.

For this reason, passengers are advised to allow sufficient time when their journey is intended to connect with flights, trains, medical appointments, examinations, events or any other time-sensitive commitment.

Sagalés cannot guarantee connections with services provided by third parties, nor assume responsibility for costs or losses arising from contracts unrelated to the transport service purchased, except where otherwise required by applicable law.

If the bus breaks down and cannot continue the journey, the driver immediately informs the operations control centre, which arranges a replacement vehicle as quickly as possible so that the route can be completed.

Yes. You can check route maps and the timetables of all lines on our website and in the app (available for iOS and Android). Simply search for your line or route to access all the updated information.

We also offer pocket timetables so you can take them with you and consult them whenever needed.

At the bus stops, you will also find route information and passing times on the stop poles.

You can check the fare zones on the ATM Barcelona website and the ATM Girona website, where you will find all the updated information by municipality.

Service disruptions, incidents and possible delays are communicated through the official communication channels.

To check the status of the route before or during your journey, we recommend consulting:

• The website.
• The app.
• The official X profile.

These channels are updated with available information regarding incidents, route changes, diversions, traffic disruptions and other situations that may affect the regularity of the service

You can check the timetable of a service using the route planner, where you simply need to enter your origin and destination (which can be an address, a stop or a town) and select the departure or arrival time. Based on your search, we will show you the routes that best match your needs.

You can also check timetables in the regular lines section, where you only have to enter your origin and destination town so that the corresponding line or lines appear, along with their timetables, the full route and the detailed list of stops.

You can find out where a bus stops using the route planner. Simply enter your origin and destination and select the departure or arrival time. Based on your search, we will show you the stop where you need to board and get off, the route it follows, and you will be able to check the timetables and all relevant information about the line.

Yes. Some interurban bus lines do not allow passengers to travel within the municipalities they pass through, as they are designed exclusively for interurban journeys.

Line e13 does not allow travel within Sabadell or within Mataró.

Seat reservations for groups are not allowed on regular bus services.

Groups can use the service like any other passenger; however, it cannot be guaranteed that all members will be able to travel on the same bus. Seat availability will depend on demand at the time and the vehicle’s maximum capacity.

If you are travelling as a large group, it is important to take this limitation into account. Alternatively, you can request a quote to hire a transport service tailored to your needs.

The validity of transport passes and integrated tickets depends on the specific conditions of each ticket and, where applicable, on the expiry and exchange schedules established by the relevant transport authority.

Before travelling, we recommend checking the ticket's validity date and any applicable exchange conditions, especially during fare change periods or when ticket media are being updated.

No, because it is an integrated ticket and only permits one journey. 

If you buy a single ticket on the bus, you can only pay for it in cash, and the highest banknote you can use to pay is a €20 note (the driver cannot give you change if you pay with a higher note). Payment by credit, debit or prepaid cards, or any method other than cash, is not currently allowed.

If you experience any issue when validating your transport ticket or payment method, inform the driver before starting your journey so the necessary checks can be carried out.

If the issue is caused by a fault in the card, support medium or validation system, the replacement or exchange procedures established by the operator or the relevant transport authority will apply.

Please note that cards or media that are damaged through improper use, expired, lost or stolen do not automatically entitle the holder to a replacement, refund or compensation, unless otherwise specified by the applicable regulations or the terms and conditions of the ticket.

If you are under 25 years of age, you can use the T-Jove, which allows you to carry out an unlimited number of trips for 90 consecutive days from the first validation.

If you are a single parent or large family, or you are unemployed you have specific integrated tickets with discounts.

From 4 years old.

Children under 4 years old are exempt from having a transport ticket, provided they do not occupy a seat. All other passengers must have a valid, appropriate, and validated transport ticket.

You can request it online or download it, print it off, fill it in and deliver it to the locations indicated by ATM. More information here.

If the purchase process was not completed successfully but a charge appears in your bank account, please contact mk@sagales.com so that we can verify whether the purchase was completed correctly and check the status of the transaction.

If the purchase was not successfully processed, the amount is usually refunded automatically by the bank within approximately 48 hours. If you have not received the refund after this period, you should contact your bank to investigate the issue.

Yes. If you purchased your ticket online, you can manage changes to the travel date or time through the Your Ticket section.

Simply access Your Ticket and follow the instructions provided. Changes are subject to the conditions applicable to the purchased ticket.

As a general rule, purchasing a ticket in advance for a regular route does not guarantee a seat on a specific service unless the service conditions expressly state otherwise.

Access to the vehicle is subject to the validity of the ticket, compliance with the conditions of use and seat availability at the time of travel.

Some services may have specific booking, boarding, change or cancellation conditions. We therefore recommend checking the conditions applicable to your ticket before completing your purchase and before starting your journey.

Via credit or debit card, Visa or Mastercard, or via Bizum.

The Integrated Fare System allows passengers to use a single transport ticket across the different public transport services integrated within the ATM Barcelona network, including transfers between operators at no additional cost within the established validity period.

Yes. Integrated tickets allow transfers between participating transport services at no additional cost, provided that the maximum travel time established for the purchased zones is not exceeded.

The Integrated Fare System (STI) allows passengers to use a single transport ticket to travel on different public transport services integrated within the Girona ATM network, making transfers between operators without purchasing a new ticket, provided that the maximum travel time allowed is respected.

The integrated territory is divided into different fare zones. The ticket price depends on the number of zones crossed during the journey.

Before travelling, it is recommended to check the number of zones included in your route to purchase the appropriate ticket.

ATM Girona integrated tickets can be purchased or reloaded at authorised sales points.

T-mobilitat is the system that allows passengers to load, manage and validate ATM Barcelona transport passes using a contactless card or a compatible mobile device.

You can obtain a T-mobilitat through the channels provided by ATM Barcelona. 

Tickets can be loaded or reloaded through T-mobilitat channels, including the mobile app, ticket vending machines and authorised sales points.

Via bank transfer or credit card. 

Passengers are solely responsible for any personal belongings they carry on board the bus. This means they are responsible for any damage or deterioration these items may suffer during the journey.

Personal belongings or hand items include anything the passenger keeps inside the vehicle, such as hand luggage, backpacks, bags, mobile phones, tablets, laptops, music players, and any other personal items.

The transport company is not responsible for any damage to these belongings or to any other item under the passenger’s custody.

Please refer to the "Discretionary service" section of the "Schools" section. You can also send an email to comercial@sagales.com. 

Please refer to the "Tailor-made Services" section and requests a quote by filling in an easy form. You can also send an email to comercial@sagales.com. 

Please refer to the "Discretionary service" section and requests a quote by filling in a simple form. You can also send an email to comercial@sagales.com. 

If the cancelled excursion is available on alternative dates, you may choose either to reschedule your booking or to request a refund.

If the excursion is offered only on a specific date and no alternative dates are available, a refund of the ticket price will be issued.

Via credit or debit card, Visa or Mastercard, or via Bizum.

Excursions must be booked at least 48 hours before the departure date.

Excursions may be cancelled due to circumstances beyond the organiser's control, such as adverse weather conditions, or when the minimum number of participants required for the excursion is not reached.

The minimum number of participants can be found in the booking conditions for each excursion.

Yes. At Viatges Plus, we strive to make our experiences inclusive and accessible. We offer adapted transportation and activities designed for people with various physical, sensory, and cognitive abilities. If you have specific needs, feel free to contact us at info@viatgesplus.com so we can provide you with the best possible support.

Your safety is our priority. Before each activity, you will receive clear and simple instructions. Safety guidelines must always be followed both during transportation and throughout the activity to minimize risks and ensure the safety of all participants. It is essential to follow staff instructions, use the provided equipment properly, and always maintain a responsible attitude.

Travelling is also about learning and connecting with the place. Through our activities, we encourage you to learn about local customs, take part in community events, visit cultural spaces respectfully, and support the local economy by purchasing handmade products.

Maintaining a civic and respectful attitude is essential. Avoid leaving waste, respect the local flora and fauna, and try not to create unnecessary noise that could disturb the peace of the surroundings. Be kind to those around you and those participating in the activity, listen attentively, and actively engage in shared experiences. Your behavior helps foster an atmosphere of respect, collaboration, and positive coexistence with the local community.

Choosing a sustainable trip means experiencing the destination more authentically and mindfully. In addition to enjoying unique experiences, you’ll be supporting initiatives that protect the environment and strengthen local communities. At Viatges Plus, we offer a diverse range of sustainable tourism activities that benefit local economies, promote territorial cohesion, foster cultural heritage, and respect the natural environment. We encourage you to explore them and learn more on our website: www.viatgesplus.com.