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FAQ

Regular lines

Fill in your details on the contact form, call + 34 902 13 00 14 or send an email to info@sagales.com. You can also visit the offices section of our website and contact us there.

For any complaints and claims, the freephone number +34 900 13 00 14 is at the disposal of our users.

Contact us via the form on our website, call 902 13 00 14 or send an email to mk@sagales.com. You can also visit the offices section of our website and contact the office corresponding to your route. We make sure that we check the vehicle at the end of every service. If we find a lost object, we identify it and keep it for six months for it to be collected by you. If it is fresh food, it will be disposed of the following day. If it involves elements which enable us to identify the owner, we try to get in touch. If not claimed after five days, documentation will be delivered to a public office.  

Yes, most of our fleet is adapted. Call 0034 902 13 00 14 for more information.

Bicycles can be transported free of charge on regular public services. Only one bicycle is accepted per user. It must be in good clean condition. For this reason, packaging is recommended. You can purchase specific packaging for bicycles at the ticket office in Barcelona (Pg. de Sant Joan, 52; open Monday to Friday from 8:00h to 13:00h and 15:00h to 18:00h; telephone 93 231 27 56). This packaging costs 5 €.

Bicycles must go into the luggage area of the bus, except in the case of folding bicycles. These can be transported outside the luggage area, provided that the vehicle permits standing passengers and the size of the bicycle when folded does not exceed the permitted hand luggage size (100 x 60 x 25 cm). 
The maximum number of bicycles that fit on the bus is 5 in the luggage compartment and 2 in the spaces reserved for standing passengers, and they may never occupy the area reserved for persons with reduced mobility. However, every vehicle is conditioned by the space available. The service providing company may limit access after evaluating safety or other factors.
Passengers transporting bicycles on-board are responsible for the damage they may cause to other users, luggage and the vehicle itself.

You can purchase specific packaging for bicycles at the ticket office in Vic (c/ Pere Gallissà, 4; open Monday to Friday from 7:00h to 13:00h and 16:00h to 19:00h; telephone 93 889 25 77). We provide services designed for you to bring your bicycle by bus and enjoy a day of sport and adventure in the great outdoors, cycling along the trails and discovering the breathtaking views of Catalonia. This line travels from Barcelona to Santa Maria d'Oló, passing through Moià, and routes Vic-Rupit, Vic-Viladrau and Vic-Sant Pere de Torelló. In this case, it is advisable that passengers with bicycles arrive 15 minutes in advance. For better comfort and security, call the Transport Department in advance (for Barcelona routes call 93 865 04 00 and for Vic routes call 93 889 25 77) to query availability.

When buying a standard ticket the driver is only obliged to provide change for payments of up to €20. 

No, because it is an integrated ticket and only permits one journey. 

 

You can request it online or download it, print it off, fill it in and deliver it to the locations indicated by ATM. More information here.

If you are under 25 years of age, you can use the T-Jove, which allows you to carry out an unlimited number of trips for 90 consecutive days from the first validation.

If you are a single parent or large family, or you are unemployed you have specific integrated tickets with discounts.

On our website you can find route maps including all stops and timetables. You just have to search for your route and it will appear. We also provide pocket timetables which you can carry with you, so that you can always check your bus timetable including all of the stops it passes through.

Bus stop poles include information on stops and corresponding passing times.

Ask the driver to carry out suitable checks. If the card continues to be faulty, you will be offered a replacement which will function exactly the same as the one you purchased. 

Tickets damaged by users won't be exchanged or returned.

Go to the home page and search for your route by entering the origin and destination. The bus you want to take will appear along with its corresponding timetables and stops. 

Go to the home page and search for your route by entering the origin and destination. The bus you want to take will appear along with its corresponding timetables and stops. 

The ramp fitted to vehicles adapted for persons with reduced mobility is not intended for use by people with buggies. Therefore, if you cannot get on the vehicle with the buggy open, you will need to fold it away and carry the child in your arms. If the buggy cannot be folded away, you will need to put it in the space intended for wheelchairs provided that this space is available and activate the brakes. 

If the bus does not have a specific space for wheelchairs or that space is already occupied, the buggy must be folded away (please remember that, for safety reasons, the aisles of the bus cannot be obstructed). The best place for storing buggies is in the luggage compartment if the vehicle has one. Nonetheless, folded buggies will be allowed on board provided that they do not represent a hazard for other users; i.e. the buggies have no sharp, piercing or dangerous elements. 

If you need to know whether or not your chosen excursion is adapted for persons with reduced mobility, please call the customer service department (902 130 014) or the telephone number to be found on the timetable for the line you wish to use.

 

Please refer to the "Barcelona > Circuit de Catalunya" or "Costa de Barcelona > Circuit de Catalunya" section of the "Tourism" section. You can make a reservation online. You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00. 

You can travel with guide dogs and domestic animals in suitable carry cages.

The passenger is entitled to carry luggage without charge, provided that as a whole this does not exceed the maximum measures allowed (100x60x25 cm). If the total baggage exceeds these maximum measures allowed, an amount equivalent to the price of a standard ticket must be paid for each additional item. The number of items shall be subject to the availability of space in the luggage compartment.

Children under 4 years old who do not have a ticket, may only carry hand luggage without charge. If they have other luggage, a charge will be made at an amount equivalent to the price of a standard ticket for each item.

Hand luggage is understood as being all kinds of warm clothing, accessories or items for personal use that a passenger carries with them while travelling on board the vehicle.

In no event can objects or materials that are dangerous, unhealthy or which may cause inconvenience to other users or damage other luggage be permitted.

Via credit or debit card, Visa or Mastercard.

You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 and they will put you through to the person you need. You can also send an email to info@sagales.com, or fill in the contact form on our website indicating to which department your request is directed. 

The driver will notify the transport centre and quickly organize the replacement of the bus with an other vehicle so that the route or journey can be completed.

However, please note that all of our timetables are conditioned by traffic flow. 

Discretionary service

Via bank transfer or credit card. 

Please refer to the "Discretionary service" section of the "Schools" section. You can also call Customer Care on 902 13 00 14 on working days from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com. 

Please refer to the "Port Aventura" section of the "Tourism" section. You can also call Customer Care on 902 13 00 14 on working days from Monday to Saturday from 8:00 to 22:00 or send an email to info@viatgesplus.com

Please refer to the "Tailor-made Services" section and requests a quote by filling in an easy form. You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com. 

Please refer to the "Discretionary service" section and requests a quote by filling in a simple form. You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com. 

SkiBus

Yes, Young people between 16 and 17 years traveling alone must carry a permission signed by parents or guardians. The permission must be accompanied by a phone number.

DO YOU NEED FURTHER INFORMATION?

Please contact us on 902 13 00 14, by email to info@sagales.com or using this form.