1. home
  2. FAQ

FAQ

Regular lines

Fill in your details on the contact form, call + 34 902 13 00 14 or send an email to info@sagales.com. You can also visit the offices section of our website and contact us there.

For any complaints and claims, the freephone number +34 900 13 00 14 is at the disposal of our users.

Contact us via the form on our website, call 902 13 00 14 or send an email to mk@sagales.com. You can also visit the offices section of our website and contact the office corresponding to your route. We make sure that we check the vehicle at the end of every service. If we find a lost object, we identify it and keep it for six months for it to be collected by you. If it is fresh food, it will be disposed of the following day. If it involves elements which enable us to identify the owner, we try to get in touch. If not claimed after five days, documentation will be delivered to a public office.  

The ramp fitted to vehicles adapted for persons with reduced mobility is not intended for use by people with buggies. Therefore, if you cannot get on the vehicle with the buggy open, you will need to fold it away and carry the child in your arms. If the buggy cannot be folded away, you will need to put it in the space intended for wheelchairs provided that this space is available and activate the brakes. 

If the bus does not have a specific space for wheelchairs or that space is already occupied, the buggy must be folded away (please remember that, for safety reasons, the aisles of the bus cannot be obstructed). The best place for storing buggies is in the luggage compartment if the vehicle has one. Nonetheless, folded buggies will be allowed on board provided that they do not represent a hazard for other users; i.e. the buggies have no sharp, piercing or dangerous elements. 

If you need to know whether or not your chosen excursion is adapted for persons with reduced mobility, please call the customer service department (902 130 014) or the telephone number to be found on the timetable for the line you wish to use.

Bicycles can be transported free of charge on regular public services. Only one bicycle is accepted per user. It must be in good clean condition. For this reason, packaging is recommended. You can purchase specific packaging for bicycles at the ticket office in Barcelona (Pg. de Sant Joan, 52; open Monday to Friday from 8:00h to 13:00h and 15:00h to 18:00h; telephone 93 231 27 56). This packaging costs 5 €.

Bicycles must go into the luggage area of the bus, except in the case of folding bicycles. These can be transported outside the luggage area, provided that the vehicle permits standing passengers and the size of the bicycle when folded does not exceed the permitted hand luggage size (100 x 60 x 25 cm). 
The maximum number of bicycles that fit on the bus is 5 in the luggage compartment and 2 in the spaces reserved for standing passengers, and they may never occupy the area reserved for persons with reduced mobility. However, every vehicle is conditioned by the space available. The service providing company may limit access after evaluating safety or other factors.
Passengers transporting bicycles on-board are responsible for the damage they may cause to other users, luggage and the vehicle itself.

You can purchase specific packaging for bicycles at the ticket office in Vic (c/ Pere Gallissà, 4; open Monday to Friday from 7:00h to 13:00h and 16:00h to 19:00h; telephone 93 889 25 77). We provide services designed for you to bring your bicycle by bus and enjoy a day of sport and adventure in the great outdoors, cycling along the trails and discovering the breathtaking views of Catalonia. This line travels from Barcelona to Santa Maria d'Oló, passing through Moià, and routes Vic-Rupit, Vic-Viladrau and Vic-Sant Pere de Torelló. In this case, it is advisable that passengers with bicycles arrive 15 minutes in advance. For better comfort and security, call the Transport Department in advance (for Barcelona routes call 93 865 04 00 and for Vic routes call 93 889 25 77) to query availability.

When buying a standard ticket the driver is only obliged to provide change for payments of up to €20. 

No, because it is an integrated ticket and only permits one journey. 

 

You can request it online or download it, print it off, fill it in and deliver it to the locations indicated by ATM. More information here

If you are under 25 years of age, you can use the T-Jove, which allows you to carry out an unlimited number of trips for 90 consecutive days from the first validation.

If you are a single parent or large family, or you are unemployed you have specific integrated tickets with discounts.

On our website you can find route maps including all stops and timetables. You just have to search for your route and it will appear. We also provide pocket timetables which you can carry with you, so that you can always check your bus timetable including all of the stops it passes through.

Bus stop poles include information on stops and corresponding passing times.

Ask the driver to carry out suitable checks. If the card continues to be faulty, you will be offered a replacement which will function exactly the same as the one you purchased. 

Tickets damaged by users won't be exchanged or returned.

Go to the home page and search for your route by entering the origin and destination. The bus you want to take will appear along with its corresponding timetables and stops. 

Go to the home page and search for your route by entering the origin and destination. The bus you want to take will appear along with its corresponding timetables and stops. 

In the case of vehicles adapted for persons with reduced mobility, the pram must be placed in the space reserved for PRMs (wheelchairs), with the brakes on, and held by the adult travelling with the pram. If there is no specific wheelchair space on the bus, the pram must be folded. If the vehicle has a luggage hold this is the best place to leave children's prams.

 

Please refer to the "Barcelona > Circuit de Catalunya" or "Costa de Barcelona > Circuit de Catalunya" section of the "Tourism" section. You can make a reservation online. You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00. 

You can travel with guide dogs and domestic animals in suitable carry cages.

The passenger is entitled to carry luggage without charge, provided that as a whole this does not exceed the maximum measures allowed (100x60x25 cm). If the total baggage exceeds these maximum measures allowed, an amount equivalent to the price of a standard ticket must be paid for each additional item. The number of items shall be subject to the availability of space in the luggage compartment.

Children under 4 years old who do not have a ticket, may only carry hand luggage without charge. If they have other luggage, a charge will be made at an amount equivalent to the price of a standard ticket for each item.

Hand luggage is understood as being all kinds of warm clothing, accessories or items for personal use that a passenger carries with them while travelling on board the vehicle.

In no event can objects or materials that are dangerous, unhealthy or which may cause inconvenience to other users or damage other luggage be permitted.

Via credit or debit card, Visa or Mastercard.

You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 and they will put you through to the person you need. You can also send an email to info@sagales.com, or fill in the contact form on our website indicating to which department your request is directed. 

The driver will notify the transport centre and quickly organize the replacement of the bus with an other vehicle so that the route or journey can be completed.

However, please note that all of our timetables are conditioned by traffic flow. 

Discretionary service

Via bank transfer or credit card. 

Please refer to the "Discretionary service" section of the "Schools" section. You can also call Customer Care on 902 13 00 14 on working days from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com. 

Please refer to the "Port Aventura" section of the "Tourism" section. You can also call Customer Care on 902 13 00 14 on working days from Monday to Saturday from 8:00 to 22:00 or send an email to info@viatgesplus.com

Please refer to the "Tailor-made Services" section and requests a quote by filling in an easy form. You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com. 

Please refer to the "Discretionary service" section and requests a quote by filling in a simple form. You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com. 

SkiBus

You can buy tickets in person at our ticket offices. Or, you can purchase them by calling 902 13 00 14 or via viatgesplus.com/
Tickets must be bought in advance.

 

Please refer to the "Skibus" section of the "Tourism" section. You can make a reservation online.

You can also call Customer Care on 902 13 00 14 on working days, from Monday to Saturday from 8:00 to 22:00 or send an email to comercial@sagales.com.  

Basic tickets from Tuesday to Sunday from Barcelona, Sabadell and Terrassa: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €59 

Basic tickets from Saturday to Sunday from Mataró, Granollers and Manresa: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €60

Basic tickets from Saturday to Sunday from Blanes, Lloret de Mar, Girona and Vic: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €61

  • Children under the age of 4 years old who will not be skiing only need to pay for transport (€15). If the child is to ski, a special pass must be purchased on the pistes.
  • Children between the ages of 4 and 15 years old must be accompanied by an adult.
  • Young people between the ages of 16 and 17 years old travelling alone must bring an obligatory document of consent signed by their parents or legal guardian (two copies), which must include a telephone contact number.

Ski and snowboard equipment can be rented in advance throw our website. This equipment doesn't include clothes. Clothes can be rented directly in the ski resort.

Tickets from Wednesday to Friday to La Molina: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €41 

 

  • Children under the age of 4 years old who will not be skiing only need to pay for transport (€15). If the child is to ski, a special pass must be purchased on the pistes.
  • Children between the ages of 4 and 15 years old must be accompanied by an adult.
  • Young people between the ages of 16 and 17 years old travelling alone must bring an obligatory document of consent signed by their parents or legal guardian (two copies), which must include a telephone contact number.

The ticket includes a round trip journey by coach + ski pass + skiing insurance + on-board guide.

The SkiBus to La Molina, the SkiBus to Masella and the Alp 2500 SkiBus also offer the option of hiring skiing or snowboarding equipment in advance (not including clothes) and a hot sandwich + drink picnic (La Masella) or a sandwich + drink + fruit or coffee picnic (La Molina).

No, you cannot buy the ski pass alone, as our tickets include: return trip (coach) + ski pass + ski insurance + on board guide.  

The SkiBus to La Molina operates from 15/12/2017 to 02/04/2018. Please note that the SkiBus to La Molina does not operate on: 25/12 and 26/12/2017 – 01/01 and 06/01/2018.

You must have the identity card or passport used for your reservation to hand so that your insurance is valid.

SkiBus Alp 2500 operates from 15/12/2017 to 01/04/2018, Monday to Sunday. Please note that the SkiBus Alp 2500 does not operate on: 25/12 and 26/12/2017 - 01/01 and 06/01/2018.

Excursions will be subject to the snow conditions present at the ski resort at the time.  On days when skiing is not possible, a voucher will be provided for the same service on another day of the week (provided that the same fee applies) or the amount paid by the client will be returned.

The route taken by the coach to La Molina is the following: 

TIMETABLE: *(Please arrive 15 minutes before departure)

BARCELONA

Plaça Catalunya 19, Hard Rock Café stop (in front of Hotel Olivia Plaza)

 6:30 AM

SABADELL

Plaça Mil·lenari, in front of Volvo

 7:00 AM

TERRASSA

Hotel Don Cándido

 7:15 AM

MANRESA

Av.Països Catalans

7:45 AM

 

The return journey is scheduled for 4:00 PM (from the same point of arrival).

 

TIMETABLE:  *(Please arrive 15 minutes before departure)

BARCELONA Plaça Catalunya 19, Hard Rock Café stop (in front of Hotel Olivia Plaza)

6:30 AM

SABADELL Plaça Mil·lenari, in front of Volvo

7:00 AM

TERRASSA Hotel Don Cándido

7:15 AM

MATARÓ Rodalies Renfe Train Station

5:50 AM

GRANOLLERS Bus Station

6:00 AM

MANRESA Av.Països Catalans

7:45 AM

The return journey is scheduled for 4:00 PM depending on the time of arrival at the piste (the guide will inform you of the departure time before you leave the coach).

(Please arrive 15 minutes before departure)

  •  DEPARTURES FROM TUESDAY TO FRIDAY FROM:

BARCELONA Plaça Catalunya 19, Hard Rock Café stop (in front of Hotel Olivia Plaza)

6:30 AM

SABADELL Plaça Mil·lenari, in front of Volvo

7:00 AM

TERRASSA Hotel Don Cándido

7:15 AM

MANRESA Av.Països Catalans 

7:45 AM

  • DEPARTURES ON SATURDAYS FROM:

MATARÓ Rodalies Renfe Train Station

5:50 AM

GRANOLLERS Bus Station

6:00 AM

BARCELONA Plaça Catalunya, 19  (in front of Hotel Olivia Plaza)

6:30 AM

MANRESA Av. Països Catalans

7:45 AM

SABADELL Pl. Mil·lenari (in front of Volvo)

7:00 AM

TERRASSA Hotel Don Cándido

7:15 AM

BLANES Rotonda dels Focs monument  

5:50 AM

LLORET DE MAR C/ Senyora Rosell, 23

6:00 AM

GIRONA Plaça Poeta Marquina

6:35 AM

VIC Bus Station

7:30 AM

  • DEPARTURES ON SUNDAYS FROM:

 MATARÓ Rodalies Renfe Train Station

5:50 AM  

GRANOLLERS Bus Station

6:00 AM

 

The return journey is scheduled for 4:00 PM (from the same point of arrival).

The route taken is as follows: Barcelona – Sabadell – Terrassa – Manresa – Túnel del Cadí – La Molina. Please note that the journey will only be made, weather road and conditions permitting. 

The route taken by the coach to get to the pistes is the following: Barcelona – Sabadell – Terrassa –Manresa – Túnel del Cadí – Masella.
Please note that departures will only be made, weather and road conditions permitting.

 

The route taken is as follows: Mataró – Granollers  Barcelona – Sabadell – Terrassa – Manresa – Túnel del Cadí – Masella

Please note that the journey will only be made, weather road and conditions permitting. 

The route taken is as follows: 

OPTION 1: Barcelona – Sabadell – Terrassa  – Túnel del Cadí – Alp 2500.

OPTION 2: Mataró – Granollers – Barcelona  – Sabadell– Terrassa –  Manresa – Túnel del Cadí – Alp 2500.

OPTION 3: Blanes – Lloret de Mar – Girona – Vic – Túnel del Cadí – Alp 2500. 

 Please note that the journey will only be made, weather road and conditions permitting. 

The coach departs at 4:00 PM (please arrive 15 minutes before departure) from La Molina’s main car park, next to the Alp 2500 lift. 
The arrival time is dependent on traffic conditions. The approximate time of arrival in Barcelona is around 7:00 PM.

 

The coach departs at 4:00 PM (please arrive 15 minutes before departure) from the coach park, next to the main ticket office.
The arrival time is dependent on traffic conditions. The approximate time of arrival in Barcelona is around 7:00 PM.

 

The coach departs at 4:00 PM from the same point of arrival. The arrival time is dependent on traffic conditions. The approximate time of arrival in Barcelona is around 7:00 PM.

No, you cannot buy only the seat. 

All children under 4 years old must purchase ski passes directly at the pistes. With Viatges Plus you can buy the seat of the bus.

Yes, Young people between 16 and 17 years traveling alone must carry a permission signed by parents or guardians. The permission must be accompanied by a phone number.

Tickets only for skiing on Saturdays to La Molina from Barcelona, Sabadell, Terrassa, Vic and Manresa: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €48 

Tickets only for skiing on Saturdays to La Molina from Mataró, Granollers and Manresa: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €49

Tickets only for skiing on Saturdays to La Molina from Blanes, Lloret de Mar, Girona and Vic: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €50

 

  • Children under the age of 4 years old who will not be skiing only need to pay for transport (€15). If the child is to ski, a special pass must be purchased on the pistes.
  • Children between the ages of 4 and 15 years old must be accompanied by an adult.
  • Young people between the ages of 16 and 17 years old travelling alone must bring an obligatory document of consent signed by their parents or legal guardian (two copies), which must include a telephone contact number.

The route taken is as follows:

OPTION 1: Mataró – Granollers –Barcelona – Sabadell – Terrassa –Manresa –  Túnel del Cadí – La Molina.

OPTION 2: Blanes – Lloret de Mar – Girona – Vic –  Túnel del Cadí – La Molina. 

Please note that the journey will only be made, weather road and conditions permitting. 

Tickets only for skiing on Sundays to Masella from Barcelona, Sadabell, Terrassa and Manresa: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €51 

Tickets only for skiing on Sundays to Masella from Mataró, Granollers and Manresa: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €52

  • Children under the age of 4 years old who will not be skiing only need to pay for transport (€15). If the child is to ski, a special pass must be purchased on the pistes.
  • Children between the ages of 4 and 15 years old must be accompanied by an adult.
  • Young people between the ages of 16 and 17 years old travelling alone must bring an obligatory document of consent signed by their parents or legal guardian (two copies), which must include a telephone contact number.

TIMETABLE: *(You need to be here 15 minutes before departure)

BARCELONA Plaça Catalunya 19, stop Hard Rock Café (in front of Hotel Olivia Plaza)

 6:30h

SABADELL Plaça Mil·lenari, in front of Volvo

 7:00h

TERRASSA Hotel Don Cándido

 7:15h

MATARÓ Estació de Rodalies

 5:50h

GRANOLLERS Bus Station

 6:00h

MANRESA Av.Països Catalans

 7:45h

BLANES Rotonda dels focs

 5:50h

LLORET DE MAR Senyora Rosell, 23

 6:00h

GIRONA Plaça Poeta Marquina (Bar Núria)

 6:35h

VIC Bus Station

 7:30h


The return will depart at 4:00 p.m (the same location as the arrival point).

Tickets on Tuesdays and Thursday to Masella: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €44 

  • Children under the age of 4 years old who will not be skiing only need to pay for transport (€15). If the child is to ski, a special pass must be purchased on the pistes.
  • Children between the ages of 4 and 15 years old must be accompanied by an adult.
  • Young people between the ages of 16 and 17 years old travelling alone must bring an obligatory document of consent signed by their parents or legal guardian (two copies), which must include a telephone contact number.

The SkiBus to Masella operates from 17/12/2017 to 02/04/2018. Please note that the SkiBus to Masella does not operate on: 25/12 and 26/12/2017 - 01/01 and 06/01/2018.

The schedule for our coach service to Masella is as follows: 

TIMETABLE: *(You need to be here 15 minutes before departure)

BARCELONA

Plaça Catalunya 19, stop Hard Rock Café (in front of Hotel Olivia Plaza)

 6:30h

SABADELL

Plaça Mil·lenari, in front of Volvo

 7:00h

TERRASSA

Hotel Don Cándido

 7:15h

MANRESA

Av.Països Catalans

7:45h

 

The return will depart at 4:00 p.m (the same location as the arrival point).

DO YOU NEED FURTHER INFORMATION?

Please contact us on 902 13 00 14, by email to info@sagales.com or using this form.